AI Agents & Integration
AI Agents trained on your business that answer customers on WhatsApp, connected to the tools you already use, like Google Sheets, your POS and M-Pesa.
Explore AI Agents & IntegrationSolution
Never leave a customer waiting on WhatsApp again.
Your customers message when it suits them: late at night, on a Sunday, or while your team is busy serving someone at the counter. Every message that waits until morning is a buyer who might go elsewhere. We set up an AI Agent on your WhatsApp Business number that replies straight away, at any hour, using your own products, prices and policies, and passes serious buyers to your team ready to close.
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Sound familiar?
The problem, as owners tell it.
- By the time I reply in the morning, the customer has already bought from someone else.
- Half my day goes on answering the same questions: how much, is it in stock, do you deliver?
- My phone never stops, and I still miss messages when I am with a customer.
Who it's for
A good fit if you are…
- Shops and online sellers who get many price and stock questions on WhatsApp
- Businesses whose customers message after hours, on weekends or on public holidays
- Teams where one or two people answer WhatsApp on top of their other work
- Businesses that deliver and keep explaining delivery areas, charges and timing
For example
Picture a cosmetics shop in Eldoret that sells mostly over WhatsApp. On a Sunday evening a customer asks whether a face serum is in stock and if it can reach Kisumu by Tuesday. The AI Agent checks the stock list the shop keeps up to date, explains the delivery options and how to pay by M-Pesa, and asks for the delivery location. On Monday morning the owner opens WhatsApp to an order ready to confirm, instead of a message that has gone cold.
How we solve it
From problem to working fix.
- 01
Learn your business
We gather your price list, stock, delivery areas, payment options such as your M-Pesa Till or Paybill, and the questions your team answers every day.
- 02
Set up your AI Agent on WhatsApp
We connect an AI Agent to your WhatsApp Business number and agree clear rules with you: what it answers, what it asks, and when it hands over to a person.
- 03
Qualify and hand over
It asks what the customer needs, where they are and when they want it, then passes serious buyers to your team with the details already collected.
- 04
Improve it with real conversations
After launch we go through conversations with you, fix answers that missed the mark, and keep prices and products current as they change.
What's behind it
The Service this Solution uses.
Questions
Before you get started.
Can we keep the WhatsApp number our customers already know?
Often, yes. The AI Agent runs on a WhatsApp Business number. We look at your current setup first and tell you plainly whether your existing number can be used as it is or what would need to change, before any work begins.
What happens when a customer asks something the AI Agent cannot answer?
It answers only from the information you have approved. When it is unsure, or the question needs a person, such as a complaint, a custom order or a big quote, it says so and hands the conversation to your team instead of guessing.
Can our team still reply to customers themselves?
Yes. Your team can see the conversations and step in whenever they want. The AI Agent takes care of the first reply and the repeat questions, so your people spend their time on the customers who are ready to buy.
Let's talk
Is this a problem in your business?
Tell us how it plays out for you today. We'll talk it through and tell you honestly what would help.